Delivery Slots & Delivery Policy

Last updated: 29 October 2026

We deliver in booked two-hour slots, and each slot has a limited number of places. That keeps our routes tight, your meat cold and our drivers on time. Here’s how it all works.

Where we deliver

We deliver locally across Bristol, within roughly 5 miles of our base in Easton (BS5). That includes the city centre, Clifton, Redland, the University of Bristol and UWE areas, and many neighbourhoods in between. Enter your address on our Book a Delivery Slot page or at checkout and you’ll see straight away whether we cover you and which slots are free. We don’t offer national courier delivery at the moment.

When we’ll arrive

We aim to arrive within your chosen slot. Traffic, weather and road closures occasionally slow us down. If we’re running late, we’ll message you on WhatsApp or by phone. If we can’t make your slot at all, we’ll contact you to rebook on the next available slot or refund you, whichever you prefer.

Busy days and closed slots

Around Eid, Ramadan, bank holidays and other peak times, slots fill up fast, so book early. We may also close or limit slots when we’re at capacity, when stock is short, or when weather or vehicle issues make delivery unsafe. If a slot you’ve booked has to close, we’ll be in touch straight away.

Getting your address right

Please give us your full address, postcode and a phone number we can reach during your slot. Tell us in the delivery notes about anything that helps: flat or block numbers, door codes, parking, a gate, student-halls reception and so on. We can’t be responsible for late or failed deliveries caused by a wrong or incomplete address.

Receiving your order

Please make sure someone is in for the whole slot, especially for meat, chilled or frozen items. When it arrives, check your order and put chilled and frozen food in the fridge or freezer right away.

Leaving your order safely

If you won’t be in, you can ask us in the delivery notes to leave your order with a named neighbour or in a safe place. We’ll do our best, but we won’t leave chilled or frozen food somewhere that’s exposed, warm or insecure. If we follow your instructions with reasonable care, the order counts as delivered. Our driver may take a photo as proof of delivery.

If you miss us

If nobody answers, we’ll call or message you and try a neighbour or safe place if you’ve allowed it. If that’s not possible, we’ll take your order back and arrange a new slot, which may carry a redelivery charge. Fresh food that can’t be safely redelivered may not be refundable. See our Returns & Refunds page.

Keeping food cold

Chilled and frozen goods travel in insulated boxes or bags with ice packs where needed, and raw meat is packed separately from ready-to-eat food. Non-food items such as clothing and household goods are packed separately from food.

Questions about a delivery? Message us on WhatsApp at +44 7566 772585 or email [email protected].